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Terms & Conditions

These Terms and Conditions apply to the use of the website for Sol healing. By accessing this website, you agree to abide by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions then you may not use or have access to the website.
COPYRIGHT

The copyright to the contents of this website belongs to Sol healing. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Sol healing.

GENERAL CONDITIONS

All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Sol healing.
Sol healing guarantee that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards, it will be replaced. This does not affect your statutory rights.
Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but regret that we are unable to accept any order from you.

PAYMENT

Payment for goods ordered can be made by any major credit card or debit card.
In the event of payment being declined by your card issuer, Sol healing shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.

DELIVERY METHODS - UK MAINLAND

In general orders are despatched on the day after they are received, however at busy times this may not be possible. Please therefore allow one week for delivery.
Orders sent by Courier need to be signed-for on delivery unless you give us special instructions to leave the goods without them being signed for. When these requests are made, Sol healing cannot accept responsibility for any loss of or damage to the delivery.
Delivery charges to UK mainland addresses will be charged as follows:

-1st Class recorded= £4.10
-2nd Class recorded= £3.50

DELIVERY CHARGES AND METHODS – OVERSEAS

International Orders - £8.00
Please note that because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over £40 will now be sent using a tracked delivery system. The delivery charges shown above include the increased costs of using this service.
Please note: We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.

TAXATION ON ORDERS DELIVERED OUTSIDE OF EUROPE

Recipients of orders sent to destinations outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods.
UK purchase tax (VAT) is not charged on such orders. VAT is deducted at the Checkout stage of ordering - after the delivery country has been specified.

CANCELLATION OF ORDER

Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to Sol healing, 266a Regents Park Road, Finchley Central, London, N3 3HN, United Kingdom. All items must be returned in their original packaging and in their original condition.
Sol healing will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.
Customers are responsible for the cost of returning the goods to Sol Healing. Please note, we do not refund any carriage charges paid.

RETURN OF GOODS

Sol healing will refund or replace any products if:
1. They were purchased direct from us within the last 30 days.
2. They are returned to us in their original, unopened and in re-sellable condition.
3. They are returned with a completed Return Form.
4. They are returned with the original receipt.
Customers are responsible for the cost of returning the goods to Sol healing. Please note, we do not refund any carriage charges paid.

LEGAL NOTICE

This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts.
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